When you engage with monteraquix's investment analysis platform, we collect information that helps us provide personalised financial insights and improve our services. Here's what we gather and why:

Personal Information You Provide

• Contact details including name, email address, and phone number when you create an account or request consultations
• Financial information such as investment goals, risk tolerance, and portfolio preferences to tailor our analysis
• Communication preferences and feedback to enhance your experience with our platform
• Professional background information when relevant to investment strategy development

Automatically Collected Data

• Website usage patterns including pages viewed, time spent, and navigation behaviour
• Device information such as browser type, operating system, and IP address for security and optimisation
• Session data to maintain your login status and preserve your dashboard settings
• Analytics data to understand how our tools are used and where we can improve

Your information enables us to deliver meaningful investment insights while maintaining the highest standards of financial privacy. We use your data for these specific purposes:

Purpose	Data Used	Legal Basis (Australia)
Investment Analysis & Recommendations	Financial goals, risk profile, portfolio data	Legitimate business interest, Contract performance
Platform Personalisation	Usage patterns, preferences, dashboard settings	Legitimate business interest
Client Communication	Contact information, communication history	Contract performance, Consent
Service Improvement	Aggregated usage data, feedback	Legitimate business interest
Compliance & Security	All relevant data as required	Legal obligation

We combine different data points to create comprehensive investment profiles, but this analysis always respects your privacy preferences and complies with Australian financial services regulations. Your data helps us identify market trends and opportunities that benefit our entire client community.

We maintain strict controls over who can access your information. monteraquix shares your data only in these limited circumstances, always with appropriate safeguards:

Authorised Third-Party Services

• Cloud hosting providers (AWS Australia) for secure data storage and platform operations
• Analytics tools (anonymised data only) to improve our investment research capabilities
• Customer support systems to help resolve your queries efficiently
• Payment processors for subscription and service billing (financial data is tokenised)

Legal and Regulatory Requirements

• Australian Securities and Investments Commission (ASIC) when required for compliance audits
• Law enforcement agencies with valid legal demands or court orders
• Professional advisors including legal counsel and auditors under confidentiality agreements

When working with third-party providers, we ensure they meet Australian privacy standards and sign comprehensive data protection agreements. We regularly audit these relationships to maintain your trust.

Under Australian privacy legislation, you have significant control over your personal information. Here's how to exercise these rights with monteraquix:

To exercise any of these rights, contact our privacy team at privacy@monteraquix.com or call +61 2 4341 9687. We'll respond within 30 days and may need to verify your identity before processing requests involving sensitive financial data.

Protecting your financial information requires multiple layers of security. We've implemented comprehensive measures that exceed industry standards for investment services:

Technical Safeguards

• 256-bit SSL encryption for all data transmission between your device and our servers
• Advanced firewall systems and intrusion detection to prevent unauthorised access
• Regular security audits by independent cybersecurity firms specialising in financial services
• Automated backup systems with encrypted storage across multiple geographic locations
• Two-factor authentication options for enhanced account protection

Operational Security

• Staff background checks and confidentiality training for all employees with data access
• Role-based access controls ensuring team members only see data necessary for their responsibilities
• Incident response procedures tested quarterly to ensure rapid breach containment
• Regular software updates and patch management to address emerging vulnerabilities

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods:

Data Type	Retention Period	Reason
Account Information	Duration of relationship + 7 years	Financial services compliance (ASIC requirements)
Investment Analysis Records	7 years after last interaction	Professional liability and audit requirements
Communication Records	3 years after account closure	Dispute resolution and service improvement
Usage Analytics	2 years (anonymised after 6 months)	Service optimisation and research
Marketing Preferences	Until withdrawn or 5 years inactive	Communication preference management

When retention periods expire, we securely delete your information using industry-standard data destruction methods. For active accounts, you can request deletion of specific data categories that aren't required for regulatory compliance.

While we primarily store Australian client data within Australia, some international transfers occur for specific business purposes:

Current International Partners

• US-based cloud infrastructure (AWS with data residency controls ensuring Australian storage)
• European financial data providers for global market analysis (anonymised portfolio data only)
• Customer support platforms with servers in Singapore (encrypted communication logs)

All international transfers comply with Australian Privacy Principles and include contractual safeguards ensuring your data receives equivalent protection abroad. We regularly review these arrangements to minimise overseas data movement.

Our platform uses various tracking technologies to enhance your experience and provide personalised investment insights. Here's what we use and why:

Essential Cookies

These cookies are necessary for basic platform functionality and cannot be disabled:

• Session management to keep you logged in securely
• Security tokens to prevent unauthorised actions
• Platform preferences like dashboard layout and notification settings

Analytics and Performance

These help us understand how you use our platform (you can opt out):

• Page views and feature usage to identify popular tools and potential improvements
• Performance metrics to ensure fast loading times and smooth operation
• Error tracking to quickly identify and fix technical issues

Personalisation

These cookies help us tailor your experience (requires your consent):

• Investment preference tracking to suggest relevant analysis tools
• Content recommendations based on your research history
• Market alert customisation for sectors and stocks you follow

You can manage cookie preferences through your browser settings or our privacy dashboard. Disabling certain cookies may limit some platform features but won't prevent access to core investment analysis tools.

We update this privacy policy periodically to reflect changes in our services, technology, or legal requirements. Here's how we handle policy updates:

• Significant changes will be announced via email and prominent platform notifications
• Minor clarifications or technical updates will be noted in the revision history
• You'll have at least 30 days to review material changes before they take effect
• Continued use of our platform after the effective date constitutes acceptance of updated terms

We maintain an archive of previous policy versions on our website, so you can review what's changed over time. If you disagree with policy updates, you can close your account before the effective date to avoid being bound by new terms.